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FAQs

Product Questions

What are the benefits of installing an LED bulb?

LEDs emit the same amount of light as traditional incandescent bulbs, but use 80% less energy. LEDs also emit less heat than incandescent bulbs, which also saves on cooling costs.

 

What is an advanced power strip?

Even when some devices such as game consoles, printers or scanners, are switched off they still consume energy when plugged into an outlet. This is known as standby power. Having some of your electronics plugged into an advanced power strip can eliminate most of the energy being wasted from standby power because it cuts off the power to the device when not in use.

 


 

Product Order Questions

How long will it take my products to ship?

We offer fast turn-around of 7-10 business days to process your order and ship.

 

How much will it cost to ship my products?

All items on the store, no matter the quantity selected, will include free shipping. 

 

What address can I ship my order?

Your order may ship to an address that is served by your electric cooperative.

 

How do I cancel my order?

Please contact our customer service department at 855-314-9960 to submit your request.

How do I return products?

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If you have created an account on the Team Up Agricultural and Small Business Marketplace you can also submit a return request but visiting your Login page.

Also be sure to review our complete refund policy.

 

Is there a maximum amount that I can purchase?

There is no maximum purchase amount. 

By placing an order you agree to install and use the rebated light bulbs and fixtures solely on properties serviced by a participating Hoosier Energy cooperative.

 


 

Account Related Questions

Can I purchase these products if I’m not a Co-op member?

No. All products for this site are sold and shipped only to our members in cooperative served locations.