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Refunds and Shipping

 

Product Returns Information

Eligible Time Period: 30 days from delivery date

To be eligible for refund, products must be returned in “like new” or in original and resaleable condition.

When returning products, all customers are responsible for ensuring they are packaged securely so they are in resaleable condition.

Once the item has been safely returned and processed, customers will receive a credit in an amount equal to their purchase price. The credit will be applied to the credit card used to make the original purchase.

More details are provided in the Returns Process shown below.


Orders with Missing or Incorrect Products

Orders must be inspected by customers within (2) business days from delivery date. Delivery date is determined by the date associated with the FedEx shipment tracking number . Be sure that you have received the complete list of items you have ordered.  If an item has been backordered, it will be noted on the packing list and the item will be shipped as soon as it is available.  If you received items you did not order, we will send you a prepaid FedEx shipping label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.


Return of Damaged Products

Orders must be inspected by customers within (2) business days from delivery date. Delivery date is determined by the date associated with the FedEx shipment tracking number.  If an order has arrived damaged you should notify the supplier, AM Conservation Group (AMCG), within (2) business days of delivery date. AMCG will ship replacements at no cost.  AMCG will notify you if any of the damaged items need to be returned and will send you a prepaid FedEx shipping label to do so


Refund Process

You may request a return of most new, unopened items within 30 days of delivery for a full refund. AMCG will pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.).

  1. Items must be returned within 45 days of invoice to be eligible for credit.
  2. Returned items must be received by the supplier AM Conservation Group (AMCG) in new condition and in the original packaging to be eligible for a refund.
  3. AMCG will send you Return Authorization (RA) documentation which must be placed inside the return shipment package and RA number printed on each package in order for returned material to be received at AMCG.
  4. Return shipping cost is the responsibility of the customer unless the return is a result of an error made by AMCG, in which case, AMCG will send you a FEDEX shipping label.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If you have created an account on the Team Up Agricultural Marketplace Small Business you can also submit a return request but visiting your My Account page.